Terms of sale

Who we are

The flexsolutionsshop.pt shop belongs to P-FLEX.SOLUÇÕESELETRICA.PT, UNIPESSOAL LDA, tax number (NIF) 517934256, with registered office at Rua Alice Cruz, n.º 4, 4.º B, 2675-541 Odivelas.

Contacts: email flexsolutionsshop@gmail.com, phone 219 330 481. You can also reach us on WhatsApp, using the green button on the site.

Products and prices

We sell new, complete air conditioning units, multi-split units sold separately, VRF systems, heat pumps, chillers, fan coils, heat recovery ventilators and their valve kits, and control and automation equipment for the home, delivered in Portugal.

Prices are in euros and include VAT. The price you pay is the one shown in the payment form at the time of purchase.

Products marked “Price on request” cannot be bought on the site: you ask for the price on WhatsApp or by email, using the button on the product page, and the sale is agreed separately.

Order and payment

The order is placed when the payment is accepted. Payment is made on the page itself, at once, by MB WAY, card or another of the methods shown in the form.

Payments are processed by Stripe: card and MB WAY details never go through our site. After paying, you receive an email confirming the order.

Delivery and installation

With installation by Flex Solutions: we deliver ourselves, within 50 km of Lisbon, and confirm your address with you before delivery. Installation is arranged separately, after the purchase, with the quote amount deducted.

Without installation: we ship by courier to the address you give. Shipping costs are shown at checkout before you pay.

Control and automation equipment and accessories (for example, valve kits) are shipped by courier only, without installation.

The delivery time is 5 to 10 working days from payment confirmation. After the purchase, we contact you to agree on the delivery day.

Invoices

Invoices are issued by certified invoicing software. If you want an invoice with your tax number, enter it at checkout.

Withdrawal, returns and warranty

You can withdraw from the purchase within 14 days and every unit has a warranty. The details are in Returns and warranty.

Personal data

Your data is handled as explained in the Privacy policy.

Complaints and disputes

You can file a complaint in the electronic Complaints Book (Livro de Reclamações).

In a consumer dispute, you can turn to the Centro de Arbitragem de Conflitos de Consumo de Lisboa or to the national centre, CNIACC. For disputes up to €5,000, the shop must accept arbitration when the consumer asks for it. More information on the Consumer Portal.