Frequently asked questions

Do prices include VAT?

Yes. All prices are in euros and already include VAT.

How can I pay?

On the page itself, at the time of purchase: MB WAY, card, Apple Pay or Google Pay. Payments are processed by Stripe, and card and MB WAY details never go through our site.

We do not accept Multibanco or bank transfer for orders.

Do I need an account to buy?

No: you can buy as a guest. With an account, you can follow your orders, have your favourites on all your devices and review the products you bought.

How long does delivery take?

The delivery time is 5 to 10 working days from payment confirmation. After the purchase, we contact you to agree on the delivery day.

Do you install?

Yes, within 50 km of Lisbon: we deliver ourselves and confirm your address with you before delivery. In the shop you pay only for the unit; installation is arranged after the purchase, with the quote amount deducted.

Outside that area, we ship by courier, with the shipping cost shown at checkout before you pay.

How do I ask for an installation quote?

Through the quote form or on WhatsApp. The quote is made during a technical visit to your home; the visit price, payment and appointment are arranged on WhatsApp.

Are control and automation equipment and accessories installed too?

No: they are shipped by courier only. If you buy them with an appliance, everything goes together.

Why do some products say “Price on request”?

They are equipment chosen with the installation calculation (for example, large chillers). They cannot be bought on the site: ask for the price on WhatsApp or by email, using the button on the product page.

Which capacity (BTU) should I choose?

It depends mostly on the size of the room. See the BTU guide and, if in doubt, talk to us on WhatsApp or ask for an installation quote.

What warranty do the units have?

Every unit has the 3-year legal guarantee and, in addition, the manufacturer's warranty, shown on each product page. The details are in Returns and warranty.

Can I return a unit?

Yes: you can withdraw from the purchase within 14 days from the day you receive the unit, and the cost of shipping the return is yours. If the unit has already been installed, you can still withdraw, but you may have to pay for the loss in value of the unit.

The details are in Returns and warranty.

Do you issue invoices with a tax number?

Yes. Invoices are issued by certified invoicing software. If you want an invoice with your tax number (NIF), enter it at checkout.

What is the coloured arrow next to the price?

It is the unit's energy class, in the colour of the energy label. Tap it to open the label; next to it is the link to the product information sheet.