Returns and warranty

Withdrawing within 14 days

You can withdraw from the purchase without giving a reason within 14 days from the day you receive the unit.

To withdraw, send us a clear statement by email (flexsolutionsshop@gmail.com) or WhatsApp, with the order number. You can use this text: “I hereby withdraw from the purchase of order no. …, received on …. Name: …. Address: ….”

Returning the unit

You must return the unit within 14 days from the day you told us you are withdrawing, complete and, if possible, in its original packaging.

The cost of shipping the return is yours.

Refund

We refund all payments received, including the delivery cost, within 14 days from the day you told us you are withdrawing. The refund is made with the same payment method.

We may wait until we receive the unit, or until you show us you have sent it.

Units already installed

If the unit has already been installed, you can still withdraw. As installation goes beyond what is needed to see and test the unit, you may have to pay for the loss in value of the unit.

Installation is a separate service, arranged with you after the purchase.

Warranty

Every unit has the 3-year legal guarantee. If the unit has a defect, you are entitled to repair or replacement and, in some cases, to a price reduction or a refund.

In addition, each unit has the manufacturer's warranty, shown on the product page.

To use the warranty, contact us with the order number and a description of the problem.